FAQ
📌 FAQ – PawEver Loved
💬 General Questions
Q: What is PawEver Loved?
A: PawEver Loved is an online store dedicated to helping pet parents honor and remember their beloved companions with meaningful, customizable memorial keepsakes.
Q: Do you offer personalized products?
A: Yes, most of our products can be customized with your pet’s name, dates, photo, or a special message. You’ll find personalization options on the product page.
📦 Orders & Shipping
Q: How long does it take to process and ship my order?
A: Orders typically take 2–5 business days to process. Custom/personalized items may take 3–7 business days. Once shipped, delivery time depends on your location.
Q: Do you ship internationally?
A: Yes! We ship worldwide, including the US, UK, Australia, and more.
Q: Will I receive a tracking number?
A: Yes, once your order ships, we’ll email you a tracking number so you can monitor delivery.
Q: How to track my order?
A: To track your order, please visit our tracking page
Q: How much is shipping?
A: We offer free standard shipping on most orders. Expedited shipping (if available) may be offered at checkout.
🛠️ Customization & Product Info
Q: Can I preview my custom order before it's made?
A: Some products offer digital previews, but for most items, we carefully craft based on the details you provide. Please double-check your personalization info before checkout.
Q: What if I made a mistake on my personalization?
A: Contact us at info@paweverloved.com as soon as possible. If your item hasn’t gone into production yet, we’ll try to correct it. Unfortunately, once it's made, changes aren’t possible.
💔 Returns & Refunds
Q: Do you accept returns?
A: Yes. We accept returns for non-custom items within 14 days of delivery. Items must be unused and in original packaging.
Q: What about personalized items?
A: Personalized items are non-refundable unless they arrive damaged, defective, or incorrect.
Q: My item arrived damaged or incorrect. What should I do?
A: We’re so sorry. Please email us at info@paweverloved.com within 5 days of delivery with photos and your order number. We’ll send a replacement or refund right away.
💌 Support
Q: How do I contact you?
A: You can email us anytime at info@paweverloved.com—we aim to respond within 24 hours (excluding weekends and holidays).
🕊️ Pet Memorial & Keepsake Guidance
Q: I recently lost my pet. What kind of keepsake should I choose?
A: We're truly sorry for your loss. Many of our customers choose photo frames, memorial plaques, or custom jewellery with ashes or fur. If you need help deciding, we’d be honoured to assist—just send us a message.